info@capilanoandfraser.ca

(604) 305-1754

FREQUENTLY ASKED QUESTIONS

Questions About Our Cleaning Services?

Find quick answers about our cleaning services, booking process, service areas, and what to expect from Capilano & Fraser Cleaning Co.

Everything You Need to Know Before Booking

A standard clean from Capilano & Fraser covers dusting surfaces and light fixtures, vacuuming and mopping floors, cleaning windows and mirrors, taking out garbage and recycling, and disinfecting kitchens and bathrooms. Before your first visit, we'll share our checklist so you can add, remove, or prioritize anything to suit your home and budget. We clean houses, condos, and townhomes across Vancouver, Burnaby, the North Shore, Richmond, the Tri-Cities, Surrey, Delta, Port Moody, New Westminster, Maple Ridge, Langley, Abbotsford and Chilliwack.

A deep clean goes well beyond a regular visit. Our team works on the spots that get missed week to week: baseboards, door frames, corners, mouldings, and the floor under furniture and appliances. We scrub kitchens and bathrooms thoroughly, disinfect high-touch surfaces, and can add extras like the inside of your oven and fridge or the tops of cabinets. Deep cleans are especially popular in the Lower Mainland after the long, wet winter months, when tracked-in mud and indoor dampness add up. Tell us what matters most and we'll build the clean around it.

Yes. Capilano & Fraser provides Airbnb and short-term rental turnover cleaning across Vancouver, Burnaby, the North Shore, Richmond, the Tri-Cities, Surrey, Delta, and Langley. Between check-out and check-in, we clean the whole unit, change linens and towels, restock guest supplies, and send you photos of any damage or missing items. We schedule around your booking calendar, can handle same-day turnovers, and work with hosts on Airbnb, Vrbo, and other platforms. Consistent cleaning protects your guest reviews and ratings. [Learn more about our Airbnb cleaning service.]

Yes. We provide move-in and move-out cleaning across Vancouver and the Lower Mainland for realtors, landlords, property managers, homeowners, and tenants. Because the home is empty, we clean the areas furniture usually hides, including cabinets, closets, baseboards, and window tracks, along with a full kitchen and bathroom scrub. Inside appliance cleaning is available as an add-on. We prepare homes for listing photos and possession day, turn over rentals between tenancies, and help tenants leave units ready for the move-out inspection. [Learn more about our move-in and move-out cleaning.]

Absolutely. Much of the Lower Mainland lives in condos and townhomes, and we're used to working in strata buildings. We're happy to coordinate with concierge or building management, follow parking and elevator rules, and work around move-in or quiet-hour bylaws. Just let us know about any access details when you book, and we'll handle the rest.

It depends on your household, your schedule, and your budget. Many clients book monthly or every other week to keep things consistently fresh. Households with kids or pets, or anyone dealing with a rainy season's worth of muddy boots and paws, often prefer weekly visits. Whatever rhythm suits you, we'll set up a recurring plan that fits, and we're happy to adjust it as your needs change.

You don't need to clean before we clean. That's our job. It does help to put away personal items, clear clutter from counters and floors, and deal with any piles of dishes so our team can get straight to work on the surfaces underneath. Once you've booked, our trained cleaners will arrive at a time that works for your schedule and take care of the rest.

Pricing depends on factors such as the size of your property, the type of cleaning required, and any additional services selected. Use our booking system to log in or contact us for the appropriate option for your property.

That depends on your preference and the access arrangements for your property. Any access instructions can be discussed or provided before your scheduled cleaning.

We serve Greater Vancouver and the Fraser Valley, including Vancouver, Burnaby, Richmond, North Vancouver, West Vancouver, Coquitlam, Port Moody, New Westminster, Maple Ridge, Surrey, Delta, Langley, Aldergrove, Abbotsford, Mission, and Chilliwack.

Yes. Every member of our cleaning team completes a criminal record check before they ever enter a client's home. We know that letting someone into your space takes trust, so we take screening and training seriously. We're also fully insured and covered by WorkSafeBC, and many clients rely on us for ongoing, scheduled cleanings. Reach out anytime for a free estimate.

Still Have a Question?

Can’t find the answer you’re looking for? Get in touch with us and we’ll be happy to help with your cleaning service, booking, or service area questions.

Call (604) 305-1754

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